Reference

How kripya Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

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PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to respond to data-related requests within a reasonable timeframe. Reach us through any of the channels below.

Live Chat Open the chat widget from any page in your account dashboard. Our team handles data and privacy queries alongside general account support.

Email Support Send your data request or privacy concern to our support email address. Include your registered phone number so we can verify your account quickly.

Account Settings Some data corrections — like updating your phone number or email — can be made directly inside your account settings without contacting support.

DATA PROTECTION

How We Protect and Manage Your Information

We apply standard security practices across your account — from the moment you register to every deposit and withdrawal you make via bKash, Nagad, or Rocket. Here is how the key areas work in practice.

Account Security Your account is protected with password hashing and OTP verification on login. Suspicious session activity triggers an automatic lock that you resolve through your registered phone number.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can block non-essential cookies in your browser without losing account access.

Data Retention Account and transaction data is kept for the period required under applicable financial rules. When you close your account, personal data not required for compliance is deleted on a rolling schedule.

Data Requests You can ask us to provide a copy of your stored data or correct inaccurate details at any time. Submit your request via live chat or email with your registered contact details for verification.

What We Collect and Why

kripya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process transactions — your name, email address, phone number, and payment method details such as your bKash or Nagad wallet number. We also log device and session data to keep your

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account secure and detect unusual activity. Transaction records tied to Rocket, Nagad, or bKash deposits and withdrawals are retained for the period required by applicable financial compliance rules. We do not sell your personal data to third parties. Cookies and similar tracking tools are used to
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keep your session active and to understand how you navigate the lobby — you can manage cookie preferences through your browser settings. Any data shared with payment processors is limited to what those processors need to complete your transaction. Your continued use of the platform means
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you accept this policy as it stands; if you disagree with any part of it, you should stop using the service and contact our support team to close your account. Availability of this service depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the questions we hear most often about how personal information is handled on this platform.

We collect your name, email address, phone number, and the payment method details you use — such as your bKash or Nagad wallet number — to verify your identity and process transactions.

Payment data is shared only with the processor handling your transaction. We do not sell or pass your wallet details to unrelated third parties for marketing or any other purpose.

Transaction and identity records are kept for the period required by applicable financial compliance rules. Data not needed for compliance is removed after you close your account.

Yes. Contact our support team via live chat or email with your registered phone number. We will verify your identity and provide the data we hold on your account.

Reach out through live chat or support email. For basic corrections like phone number or email, you can update those directly inside your account settings without contacting us.

We use session cookies for login and analytics cookies for lobby navigation. You can block non-essential cookies in your browser settings; this does not affect your ability to log in or deposit.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How kripya Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Data

01 What personal data does kripya collect when I register?

02 Is my bKash or Nagad payment data shared with anyone?

03 How long does kripya keep my account data?

04 Can I request a copy of the data kripya holds about me?

05 How do I ask kripya to correct or delete my personal information?

06 Does kripya use cookies and can I turn them off?

Privacy Policy

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